Business Security

Operational Transformation: The Untapped Potential of PIAM Technology

8 Min Read |
Employees walking in an office building
Operational Transformation: The Untapped Potential of PIAM Technology

As health, safety and security risks continue to impact organizations worldwide, businesses are learning to adjust the way they operate. But as organizations struggle to piece together disparate systems and workflows – such as manually staffing entrances or enforcing wellness checks – demand has skyrocketed for solutions that create seamless and automated experiences and ultimately help organizations proactively protect their people.

But as organizations struggle to piece together disparate systems and workflows – such as manually staffing entrances or enforcing wellness checks – demand has skyrocketed for solutions that create seamless and automated experiences and ultimately help organizations proactively protect their people.

We sat down with industry experts Lance Holloway, Farhan Masood and Curtis Hrncirik to talk about the tactical use cases for technology that can help facilitate a safe return to work. The focus is on technology that solves challenges like visitor management, threshold management, credentialing, hoteling, touchless entry, occupancy tracking, self-attestation, advanced screening and workforce identity and access governance.

This conversation boils down to the tremendous opportunity organizations have to use innovative physical identity and access management (PIAM) technology to solve modern challenges.

Continue reading to learn more about powering operational transformation with a workflow engine that’s unmatched in its ability to integrate and automate processes to not only create a safer, healthier and more efficient workplace, but to help organizations look to the future with confidence in the staying power of their investment.

The Technology

PIAM is an engine or platform that offers a solution for the gaps between physical security systems and the information technology (IT) world.

While IT tends to use workflow engines that collect data and information, such as security and cybersecurity threats, physical security systems tend to lag in network awareness, cybersecurity reporting and alerting. The lag is especially evident in automatically accepting programming from larger systems or plugging into a larger ecosystem.

The Challenge

Without the right PIAM solution, administrators must manually manage disparate systems, such as multiple access control, visitor management and workflow systems. This situation opens the door to various pain points, including human error, strain on resources and, ultimately, inefficiencies in business operations that impact progress.

In the absence of PIAM, many physical security systems are patched together to create communication in environments where none was intended.

These challenges are significant, but they don’t speak to the blind spot created by physical security around visitor and threshold management. The capability to seamlessly welcome visitors, employees, vendors, VIPs and contractors on-site is critical to the guest experience and the safety, security and liability of a business seeking to implement a strong return to work plan.

The Opportunity

Businesses looking to solve threshold management challenges and advanced screening needs strategically require technology investments that have potential staying power beyond the pandemic crisis – both in terms of scalability and long-term value, accounting for future-proofing considerations.Additionally, a customizable workflow engine can also fully automate “what happens when…” – from safety and security policy management to driving regulatory compliance, enforcing privacy standards, and data capture management processes. As such, these technology solutions aren’t just a powerful tool to help manage today’s requirements, but they can serve organizations long into the future.

young woman writing on a whiteboard

Industry Spotlight: Education

K-12 Education

Campus security officers, school resources officers, principals and more – those responsible for school operations – are under more pressure than ever to deliver a safer and more secure environment for students, faculty, staff and guests.

Student Health Screening: From Entry Validation to Data Compliance

One of the most pressing challenges K-12 schools face is the need to efficiently and effectively screen students, faculty and staff before being permitted to enter the facility. Dual-factor validation, including temperature screening and self-attestation, provides not just the ability to help protect everyone’s health and safety on-site, but it offers information and data insights on operations. Leveraging that information is a critical step in protecting a school’s liability regarding compliance with safety and security mandates.

Visitors on School Grounds: From Welcoming Volunteers and Vendors to Hosting Athletic and Community Events

In recent years, improving operational security for K-12 schools has driven the adoption of today’s best protective technologies. However, many of these solutions can prove challenging to implement and leave many needs unmet.

For example, one of the main concerns for administrators is managing who is coming onto school property. What access are they gaining, when do they get access, who is allowed to pick up a child, can a delivery person walk through the halls to an equipment room – these are all questions that need answers.

A PIAM engine’s benefit is that it allows for a single dashboard for school administrators to operate.

Especially in an era in which health is a top priority, administrators can provide health screenings and cap how many people are on-site or in a facility at one time. That means gaining additional analytics to maximize the experience for students and guests coming to that school and facility.

Higher Education

Beyond the challenges of welcoming visitors on campus, higher education institutions have myriad issues that stem from having multiple, disparate systems. Dining plans, class attendance, room reservations, library systems and housing and gym access are just some of the areas that require different technology – often in the form of disparate systems – to track, manage and analyze environments.

Rather than only solving credential management issues, the integration of these systems can be powered by security to create significant efficiencies and ultimately help ensure the safety of everyone on campus.

Access to Shared Spaces: Labs, Conference Rooms, Date Center, Gyms and Dorms

Unfortunately, the task of screening access to housing facilities, such as dorms, is frequently left to personnel on-site, which creates opportunities for human error. A pre-registered visitor can be flagged with the right workflow engine for the appropriate background check and health screening. Similarly, students or faculty wanting to reserve workspace in a conference room or lab can use the same technology powering hoteling in flexible workspace models.

Regular Visitors on Campus: Vendors and Alumni

With vendor management systems, compliance and liability present huge risks when handling the appropriate background checks for those on-site for extended periods. Likewise, alumni that may have once been granted access to secure areas on campus, such as labs, data centers or even athletic facilities, require a workflow engine that can automatically revoke credentials at the desired time and in the intended area.

Interior of of warehouse

Industry Spotlight: Manufacturing

Facility directors are always looking to enhance operational efficiencies. Ultimately, if production is stopped or paused, that’s money lost. Facility directors can address this with a powerful PIAM workflow engine.

Efficiency in Operations and Time Management

The tumultuous environment that the global pandemic has created means manufacturing facility managers must pinpoint opportunities for increased efficiency and productivity, something advanced security analytics can help them achieve.

A combination of traditional and advanced security solutions like access control, video surveillance, monitoring and AI-powered analytics and a straightforward implementation and maintenance plan can help prepare companies to combat new threats and streamline operations to mitigate risks, remain resilient and progress.

Data analytics can help managers identify and eliminate points of inefficiency on product lines or anywhere throughout the value chain.

It’s all about collecting data and delivering it in easy-to-digest formats, where managers can then make smarter decisions around operations, compliance, device status, threat level and more.

That kind of visibility into company health can mean the difference between a company’s survival today and ability to thrive tomorrow.

Former Employees, Vendors or Guests 

PIAM workflow engines can enhance and unlock the power of physical security systems when a former employee or contractor who may have been on the property years ago still has an active badge, meaning s/he can access all areas of the facility as if s/he were a validated employee. Not only could this lead to a security breach, but it can certainly cause issues in a safety and security audit.

two staff looking at a computer

Powering a Safer, Healthier & More Efficient Workplace

Keeping facilities safe and employees and visitors healthy in a consistent and automated fashion is critical to reducing future threats.

Implementing a safe return to work plan is of paramount importance.

Many existing and new products have been thrust forward to meet the new workplace’s challenges head-on. PIAM platforms, visitor and threshold management platforms and access control integrations have all taken significant strides to expand into this new territory and meet the demands.

These tools can allow you to automate visitor management, employee access, symptom screening and human temperature screening and build all of this into customized workflows, all with the ultimate goal of creating a safe and healthy workplace.

STANLEY Security’s Advanced Screening Solutions and PIAM platform, powered by CloudGate, enables offices, educational institutions and manufacturing facilities to ramp up operational efficiencies, foster a healthier environment and reduce liability risks by automating employee and visitor screening policies and integrating those within the facility’s existing physical security systems.

To learn more about these solutions and how STANLEY Security can help you leverage the power of a PIAM platform, contact us

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