Remote Monitoring

Why You Need Professional Security Monitoring

Steve Walker 5 Min Read | January 12, 2022
Male security guard with portable transmitter monitoring modern CCTV cameras indoors

Helping keep your people and assets safe and secure is critically important for your business, but with many DIY security systems on the market, you might ask what the value of professional security monitoring truly is.  

Why You Need Professional Security Monitoring

Helping keep your people and assets safe and secure is critically important for your business, but with many DIY security systems on the market, you might ask what the value of professional security monitoring truly is.  

In this article, you’ll learn: 

  • What is professional security monitoring? 

  • What should I consider before choosing self-monitoring? 

  • What are the benefits of professional security monitoring? 

  • How can professional security monitoring services work for my business? 

What is Professional Security Monitoring? 

Monitoring simply refers to someone monitoring your alarms, such as for fire, intrusion, flooding, or temperature control.  

If you monitor your alarm system yourself, that is referred to as self-monitoring. Professional monitoring, or professional remote monitoring, refers to when a person offsite in a monitoring center receives an alarm for your system and performs some kind of action, such as contacting the police. 


What should I consider before choosing self-monitoring over professional monitoring? 

If you’re considering self-monitoring, it’s important to understand the risks you will assume. 

  • Always on call 

No matter where you are or what you’re doing, you will be responsible for receiving and reacting to alarms from your security system. Whether on vacation, in the middle of the night, or during another inconvenient time, it will be your responsibility to drop what you’re doing and respond to every alarm that comes through.  

  • No priority policed response.  

Since you are always on call, you will be responding to alarms and alerting emergency services from wherever you happen to be. If you’re in Dallas and get an alarm for your facility in New York, you’ll only be able to reach the local Dallas emergency services if you dial 911. 

  • You are in control unlike professional monitoring, you make all the decisions when an alarm goes off – which does sound like a great situation, but it leads perfectly into the cons... 

What are the benefits of Professional Remote Monitoring? 

If you’ve decided to go down the professional monitoring route, you’ll take the additional steps necessary to communicate your alarms to a monitoring center. Here are the pros and cons of choosing professional remote monitoring. 

  • Faster police response - Compared to self-monitoring, when your professional monitoring partner reaches out to emergency responders, that communication will be sent to the local contact and prioritized. 

  • Professional service - Instead of relying on yourself or your employees, your monitoring services will be managed by professionals who are trained to handle a broad range of alarm situations. 

The real value of professional monitoring is that alarm companies know exactly who to call and what to say to minimize the time necessary for transfer of information.  Faster communication of alarms in conjunction with the fact that the monitoring center will know the information that is most important to the police agency will ensure a high priority response when appropriate.   


How can professional security monitoring services work for my business? 

There are two remote monitoring packages to choose from: 

Remote Video Verification links CCTV cameras to your intrusion alarm so that video clips are sent to the monitoring center for review and action, and/or allows the monitoring center to connect remotely to the cameras for additional information about current circumstances when the alarm is triggered. This reduces unnecessary requests for police response, but more importantly allows the operator to communicate important visual information to the police when a probable crime is in progress – information that may facilitate a more urgent police response.   

You can also select from the value added services  to complement your chosen package.  

For example, Remote Video Verification + Remote Gate Guard reduces security guard costs by combining intercoms, CCTV and remote security monitoring services, with access control for gates and barriers to act as a remote security gatehouse for your business. 

We’re here to help 

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