STANLEY Security Guarantees

Guaranteed Satisfaction

If you are not fully satisfied with our security system, we will take back the installed equipment and refund all costs, upon written notification within ten (10) days after signing the contract.

If STANLEY needs to pick up the equipment, the guarantee is limited to the collection of the equipment. Applies to residential clients only. Some restrictions may apply.

Are you moving? You could get a new system for free

If you move during the period covered by your contract, STANLEY Security offers you:

- The installation of a new basic system following a move (a maximum move per period of 3 years, and after 12 months of the initial contract).

- If the move is made during the first 12 months of the initial contract, a fee of $ 300 will be applied and a new basic system will be installed.

- Any additional equipment required that is not included in our basic moving offer (1 control panel, 2 door contacts, 1 motion detector, 1 smoke detector) could be offered at a special rate (depending on promotions at this specific time).

- Fees are applicable for the moving of the cameras as well as the elements of home automation.

Insurance Premium Reimbursed

We certify that our systems deter and/or limit intrusions and we are committed to reimbursing theft insurance premiums for our clients, up to $250, should a burglary occur in a home where one of our alarm systems has been installed and is disarmed. This premium reimbursement will be increased to $500 if the system was armed at the time of the intrusion.

The client must be able to provide proof of current insurance coverage, a copy of the premium, proof of insurance payment and the police report. For the $500 reimbursement, we must have information of an intrusion alarm received at our monitoring central station. Applies to residential clients only. Some restrictions may apply.

Job Loss Protection

Should you lose your job, we allow you to suspend billing for your current service without penalty. A written notification of your situation must be provided within thirty (30) days of the job loss.

The client must be able to provide an official document to prove a job loss. Billing cannot be put on hold for more than 12 consecutive months. Applies to residential clients only. Some restrictions may apply.

Extended Maintenance Warranty

Extended maintenance service is available as an option to all of our residential and commercial customers. For the duration of the STANLEY Security service contract, the following is covered: travel costs of technicians, cost of equipment and labor, excluding battery changes and technicians traveling outside of normal working hours, i.e. from 9AM to 5PM, Monday to Friday. See the “Guarantee” clause of your subscription form for all the details.

Stanley Security Licences (North-America)

STANLEY Convergent Security Solutions, Inc. License Information (as of 03-02-2021): AK 1003300; 104891: AL 888, 1278, 1322; 1472, Complaints may be directed to Alabama Electronic Security Board of Licensure, 7956 Vaughn Rd., Montgomery, AL 36116 (334) 264-9388; 48682: AZ ROC204975: AR 032977; CMPY.0001911, Regulated by Arkansas Bd of Private Investigators and Private Security Agencies, #1 State Police Plaza Dr, Little Rock, AR 72209 (501) 618-8600: CA 848019 – C10; LCO5911; ACO6055, Alarm company operators are licensed and regulated by the Bureau of Security & Investigative Services, Dept. of Consumer Affairs, Sacramento, CA 95814: CT ELC.0184651-L5: DE 04-158; FAL-0001: FL EF20001345: GA 439701: HI 36390; IA AC-211: ID 015830; 022726-AA-4: IL 127001274: KY 338 (Louisville): LA F1162; F875; F1277; 61931: MA 12737A: MD 107-1828; 259: MI 5103423; 3601207680: MN TS001238: MS 19207-SC; 15024172: MT FPL-BEL-000132: NC 23471-SP-FA/LV; 1839-CSA, Alarm Systems Licensing Bd., 3101 Industrial Drive, Ste 104, Raleigh, NC 27609 (919)788-5320; ND: 35031 Class C Contractor – contract limit not to exceed $300,000 NH 0424-C; NJ 1074485; 659423; Burglar Alarm Business Lic. # 34BX00022000; NM 374554: NV F401 E350; 0071024; NY 12000293169, Licensed by NYS Dept. of State: OH 53-89-1512: OK 953: OR 161567: PA 032736: RI 9448A; TSC 4996; SC FAC3387; BAC5501: TN 1180; 1448; 1650; 1446; 2026, CE-D 65528: TX ACR2639; ECR1821; B02140: UT 5704068-6501: VA 2705087235A, 11-5481: WA STANLCS925MZ: WV 045298: WI 969322: WY LV-G-23879

Stanley Black and Decker Canada Corporation – License Information (as of 03-02-2021): BC B5693, Security; BC LEL0100990, Electrical; NB 1558100 49 001, Alarm/Burglar; NL 369, Burglar Alarm; QC 2729-5609-51 RBQ (SBDCC); QC 8323-1670-44, RBQ (Alarmcap); QC SE A-0000257/SER A0000257 Security (SBDCC); QC SE20006643, Security (Alarmcap and Microtec); QC 118642, Itinerant Dealers (Alarmcap), SK 508282 (Alarmcap).